Some of our frequently asked questions.
Contact us if your question isn’t answered here so we can answer it.
If for no other reason, security should be enough. Hackers are pesky, they are continually looking for ways to break your site. As vulnerabilities are identified, they are fixed in WordPress core (and hopefully in the plugins). But there's more... With each release of WordPress new features are added. While there are more reasons, the big rocks are to update for security and features.
Updating WordPress doesn't update your framework(if you have one), theme or plugins.
The problem is that sometimes updates cause compatibility issues with WordPress, frameworks, themes and plugins. Sometimes that incompatibility takes your site down.
Updating WordPress doesn't take care of the other maintenance issues performed as part of our site maintenance including database maintenance.
WordPress updates don't manage backups, security or optimization of your website.
We update WordPress and framework, theme and plugins you have licenses to update.
Today many paid frameworks, themes and plugins require annual licenses to obtain updates.
We also perform backups, malware checks & cleanup and site optimization.
First, we have found that sometimes there are "update pains." We don't want to have to beta test a plugin release. Not at the fault of the plugin author, but as WordPress usage grows it's impossible to anticipate how a plugin is used. Sometimes that means that there are some hiccups on an update release. We like to wait a bit to let that settle out.
Second, typically site maintenance is performed on your site once a month. The exception to that is for updates that resolve a newly found security breach. In that case we will do our best to apply the update within 48 hours.
We can work with you to replace plugins or to relicense.
We will spend up to one half (1/2) hour of time fixing/troubleshooting the issue. If we cannot fix within that time, you will be provided with an estimate the time/cost to resolve so you can decide how to move forward.
The rates for our three monthly maintenance plans are specifically for clients who participate monthly.
Let us know if you have custom needs and we can provide you with a custom quote for maintenance services.
We reserve the right to refuse clients who churn start/stop of our monthly maintenance plans.
updating your calendar,
making your images "blog-friendly",
creating basic graphics for your site,
changing page text,
uploading and adding links to newsletters,
uploading & creating image galleries.
If your activity exceeds the plan time, we will let you know and provide a quote. Once payment is received, the work will begin.
Plugin Design & Development
Theme Design & Development
Landing Page Design & Development
We are finishing up our Stripe interface, and will let you know when it's in place.
Please contact us if your organization is not set up for PayPal or credit card payment.
The method you specify will be charged automatically each month.
When canceling an account, it is effective the next billing cycle. There is no partial refund.